Citizen Machinery UK is to open a new regional office, applications engineering and machine showroom in the West Midlands to further enhance its customer service offerings and “to provide users with a significant machine preparation service to support the growing number of high-value automated turnkey solutions” being handled by the company.
The circa £2 million investment on a 1.1-acre site at the Hurst Business Park in Brierley Hill, near Birmingham, will include a 600 m2 showroom. Construction is scheduled to start in early 2018 and the new facility is expected to be officially opened late next year.
“Importantly,” says Deputy Managing Director Darren Wilkins, “this new facility in the heart of the country will complement our existing Citizen Machinery UK headquarters and showroom for Cincom (Citizen) and Miyano machines in Bushey, Watford, “and will play an important role in serving the modern-day demands of our growing customer base.”
The existing headquarters/showroom, where the majority of office-based staff are located, was he says designed for the traditional Citizen sliding head business and, now, additional showroom space is required to support the growing demand for the company’s 51 mm and 64 mm bar capacity turning centres.
“Machinery and accessories will be prepared on-site in Brierley Hill to satisfy the growing number of UK and Ireland OEMs, first-tier suppliers and sub-contractors requiring immediate installations to satisfy new business,” says Mr Wilkins.
“We live in a fast-changing world where we increasingly face requests for machine deliveries often within two weeks, rather than order lead times of two to three months, which used to be the case. The new facility will allow us to prepare more machinery and installations in advance of orders, which will inevitably help our customers win new business!’’
Mr Wilkins adds that, following the UK merger of Citizen and Miyano in 2011, Citizen Machinery UK has experienced significant growth and is now well established as a European turning centre of excellence, acting as a distribution hub for Cincom and Miyano machinery throughout UK and Ireland, Western Europe, the Middle East and Africa.
“The investment in the UK Citizen group company shows the confidence that Citizen Japan has in the new UK management team and in the UK, despite Brexit,” he affirms.