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Aftersales Service & Spares

We’ve got you covered

Following our merger with Miyano Machinery UK in 2011 we now have one of the largest in-house and field-based service and applications support teams in the industry. Our field-based engineers, strategically placed throughout the UK and Ireland are on call to provide you with an unsurpassed level of support in the event that you encounter a problem ensuring that downtime is kept to an absolute minimum. With remote diagnostics capability, they deliver same day support to maximise uptime and maintain a low cost of ownership.

Spare Parts

We have a comprehensive range of spare parts both in the UK and Europe ready for immediate despatch. We have two spare parts facilities in the UK and our experienced staff will help identify the correct part and arrange courier delivery, next day service in most cases to your works.

Please email the spare parts department for more information: spares@citizenmachinery.co.uk

CMSure Annual Service Agreements

Your ownership of a Citizen Cincom or Miyano lathe represents a valuable investment in improved productivity, flexibility and quality. We want to help you get the best from your investment and Citizen Machinery UK Limited is uniquely qualified to guarantee that your Citizen machines are maintained to the highest possible standards. The new and improved CMSure is an easy and cost effective way to manage your maintenance needs. Our CMSure package provides the following key benefits:

  • An annual visit from a specialist Citizen Cincom / Miyano engineer
  • A thorough service including all recommended annual checks
  • Detailed inspection report highlighting any areas requiring action
  • Recommendations on future parts replacement to maximise your trouble free production
  • 10% reduction from our usual hourly rates for labour/travel time for all service work carried out on the specified machines.

Please click here for more information.

Please email the service department for more information: service@citizenmachinery.co.uk

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